Materials and Files
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If you have any questions not answered in this or our company information, feel free to contact us.
How do you charge for shipping?
Shipping charges are calculated according toFed Ex or USPS weight and delivery address unless otherwise requested.This is calculated automatically using the numbers provided our online host by Fed Ex and USPS. Additional shipping charges apply on all International shipping and require signature. We cannot ship to a P.O. Box. If you want insurance you may pay for that at check out.
We do not make any money off of our shipping, always charging as cheap as possible, so you know exactly what you are paying for.
What payment options are available?
That's Scrap Inc. can accept payment via Paypal ONLY. You may attach a credit card or checking account to your paypal account. You must go to paypal to set that up.
What about returns?
Returns are accepted on new unopened merchandise within 15 days of shipping for a return or an exchange. All returns will be charged a 20% restocking fee. IMPORTANT: Before you return your item(s) you will need to contact me and obtain an RMA number & state the reason for the return. The item(s) must then be received by That's Scrap, Inc. no later than 30 days from the date of shipping. The returned items must be in their original unopened package. If the return does not meet these conditions, That's Scrap, Inc. will not issue a refund. Item(s) that do not meet the required conditions will be returned to you. You will be responsible for the return shipping charges. If you decide you do not want to pay the return shipping rates the item(s) will become That's Scrap, Inc. property. You may want to insure your return. The "RMA"; is (return merchandise authorization). THIS DOES NOt APPLY TO CUTTING MACHINES. THERE ARE NO RETURNS ON CUTTING MACHINES FOR ANY REASON. If you have a mechanical problem with the machine, contact me and we will get a return request for warranty work only.
Please send your returns to the following address:
Sherri Jensen
13249 Galena Way
Apple Valley, MN. 55124
What about damage to a product?
If you receive a damaged or defective item, That's Scrap, Inc. needs to be contacted. Item will then need to be returned to That's Scrap, Inc. so that I may contact the manufacturer. The item will be replaced or credited to you upon receipt of the item(s) by That's Scrap, Inc. If the item is to be found damaged due to mishandling by the postal service or Fed Ex a form needs to be filled out at the local post office for replacement.
What do I do if my items are lost?
The post office does lose packages. If it has been 30 days (USA) or 90 days (International), please fill out the lost/damaged form at your post office. This form will be submitted to the insurance company. Refunds will be issued only after I have received the money, this usually takes one week. Replacements will also only be made if the insurance is filed and I receive the money. This can be avoided by purchasing the insurance at check out.
How safe is my purchase?
We use the highest level of security possible. We do not see anything of your number credit cards or bank accounts via paypal.
We use high-quality SSL (encryption), so you can be content that all information entered will never be seen by anyone, keeping your credit information very secure.
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